Part 3 will discuss Communications, Data Analytics, SaaS (Software-as-a-Service), and Technical Support services that can be offered by an MSP.

3) Communications

A managed services provider can offer their clients support for the following aspects involving communications:

Data – Enable employees to transmit and share data over computers, laptops, and mobile devices on and off-premises.

Voice – Allow staff to speak to each other individually and on conference calls using their computers and smartphones.

Video – Enable a company to host video conferences, allowing employees who are either on or off promises to attend over an Internet or Wi-Fi connection.

4) Data Analytics

For organizations without direct involvement in IT, they typically need guidance regarding the growing volume data generated by their computers. Networking tech has also become increasingly complex.

Fortunately, an MSP can provide support in data analytics. Specialists can help make the information more accessible to their clients, so it can be analyzed more easily to determine trends and patterns that can impact business objectives.

5) SaaS (Software-as-a-Service)

Depending on the service level, an MSP can offer software to their clients on a monthly or yearly subscription basis for unlimited access. The SaaS solution could originate from the managed services provider or from a third-party development. In addition, all security patches and updates can be installed remotely as soon as they are available.

The SaaS service provided by an MSP allows the employees of their clients to concentrate on their responsibilities. Access to the latest SaaS solutions allows a company to remain competitive. When it is provided by an MSP, it can be securely installed and fully functional on the devices of their clients.

6) Technical Support

There are various levels of support for managed IT services, which help resolve the hardware and software issues employees might encounter during a business day. By subscribing to managed IT services at a certain support level, a client’s employees can contact a remote support center for assistance

Alpha Business Support

Choosing an expert computer technology-support provider is an important decision for your business. Alpha has been a trusted partner of many companies in the Washington, D.C., Baltimore, and Annapolis areas since 1990. For affordable client-focused network consulting services and solutions, please call Alpha today at (410) 295-9500.