Based out of Annapolis, Maryland – Alpha has been providing client focused I.T. managed services and solutions since 1990. Founded by Dale Watson from Bowie, Maryland - with a degree in Chemistry from the University of Maryland. Nine years of experience as an environmental and quality control chemist, analyzing samples using various laboratory instruments and optimizing the data processing functions of instrument workstations and microcomputers through the development of custom software applications. Over twenty-five years of experience evaluating and optimizing information flow in laboratories through the use of COTS and custom software, implementing software automation projects, and automating data transfer flow from instruments to centralized Laboratory Information Systems (LIMS). Over thirty-five years of experience working in the analytical laboratory field.
When software companies such as Microsoft started to grow the need to develop custom software became obsolete and Alpha decided to branch off into I.T. support. Dale is very active in the local community and when asking other fellow business owners about their own I.T. struggles, he realized that the small to medium sized companies didn’t have the support they needed for their network. Either they were paying large amounts of money to receive little service or utilizing a “one-man” shop that didn’t have the resources to provide proper management. He wanted to create solution where they could receive the same enterprise customer service but at a price that they could afford.
Alpha is a company that is providing a service, we understand how important it is to hire employees that are committed to providing the upmost customer service. Our support staff is dedicated to providing honest, courteous, and professional services. Alpha uses a proactive approach when designing, implementing, and maintaining a customer’s networks. Alpha not only evaluates a customer’s technical requirements we also try to understand their business processes and requirements, while still allowing for future growth. We provide network and engineering services to help customers gain the benefits they are looking for.