Outsourced IT Support

Think of us as your internal IT support without the overhead. At Alpha, our technical staff is available for help desk support, proactive maintenance, and servicing of your equipment. Our technicians are Microsoft Certified, having passed rigorous training and testing. When you reach one of our technicians by phone, you’re talking to someone with expertise as both a technician and a user.

Our helpdesk is locally located in Annapolis, MD and not outsourced overseas. When you contact us to troubleshoot an issue – you get a live person. Alpha specializes in implementing and supporting Windows Server, Exchange, Terminal Server, Office 365, SharePoint, and Windows desktop operating systems.

IT Services

Proactive Services

Direct Relationship

Reactive Problem Solution

Knowledge Transfer

Customer Issue

I need to minimize business disruption and maximize productive use of our network investment.

I need to minimize business disruption and maximize productive use of our network investment.

I need access to technical support professionals whenever business-critical problems arise and I need assistance for effective and timely resolution.

I need to give IT staff the knowledge and skills to prevent problems and become self-sufficient.

Benefits

  • Address potential problems
  • Gain valuable expertise
  • Identify opportunities
  • Remote monitoring
  • Personalized support
  • Facilitate communication
  • Targeted advice
  • Vendor management
  • Minimize downtime
  • Priority access
  • Remote Monitoring
  • Two-hour critical response
  • In-depth knowledge
  • Online resources
  • Network documentation