IT Support

Think of us as your IT Service without overhead. At Alpha Engineering Associates, our technical staff is available for help desk support, proactive maintenance, and servicing of your equipment. Our technicians are Microsoft Certified, having passed rigorous training and testing. When you reach one of our technicians by phone, you’re talking to someone with expertise as both a technician and a user.

Many of our clients engage in service agreements with us. These provide a specified number of hours on site for proactive maintenance and coaching for employees, as well as help desk and troubleshooting support.

IT Services

Proactive ServicesDirect RelationshipReactive Problem SolutionKnowledge Transfer
Customer IssueI need to minimize business disruption and maximize productive use of Microsoft investment.I need a designated professional who is familiar with my infrastructure and business goalsI need access to technical support professionals whenever business-critical problems arise and I need assistance for effective and timely resolution.I need to give IT staff the knowledge and skills to prevent problems and become self-sufficient.
  • Address potential problems
  • Gain valuable expertise
  • Identify opportunities
  • Remote monitoring
  • Personalized support
  • Facilitate communication
  • Targeted advice
  • Vendor management
  • Minimize downtime
  • Priority access
  • One-hour critical response
  • In-depth knowledge
  • Online resources
  • Network documentation

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