Our Origins and Founder

Alpha I.T. Solutions, based in Annapolis, Maryland, has been at the forefront of client-focused I.T. managed services and solutions since 1990. The company was founded by Dale Watson, a native of Bowie, Maryland, who holds a degree in Chemistry from the University of Maryland. Dale’s journey into the world of I.T. began with nine years of experience as an environmental and quality control chemist, where he specialized in analyzing samples using various laboratory instruments and optimizing data processing functions through custom software development.

With over twenty-five years of experience evaluating and optimizing laboratory information flow, Dale became adept at implementing software automation projects and streamlining data transfer from instruments to centralized Laboratory Information Systems (LIMS). His extensive background, including over thirty-five years in the analytical laboratory field, laid a strong foundation for Alpha’s growth and expertise in I.T. solutions.

Transition to I.T. Support

As software giants like Microsoft began to dominate the market, the demand for custom software development dwindled. Recognizing this shift, Alpha transitioned into I.T. support, driven by Dale’s involvement in the local business community. Conversations with fellow business owners revealed a common struggle: small to medium-sized companies lacked the necessary support for their network infrastructure. These businesses faced a dilemma: paying exorbitant fees for minimal service or relying on under-resourced “one-man” shops.

Dale envisioned a solution that provided enterprise-level customer service at an affordable price. This vision became the cornerstone of Alpha I.T. Solutions, aiming to bridge the gap for small and medium-sized businesses by offering comprehensive, cost-effective I.T. support.

Commitment to Excellence

At Alpha, we understand that providing exceptional service is paramount. Our team is dedicated to delivering honest, courteous, and professional services. We employ a proactive approach to designing, implementing, and maintaining our clients’ networks. By thoroughly evaluating technical requirements and gaining a deep understanding of each client’s business processes, we ensure that our solutions meet current needs and allow for future growth.

Our Services

Alpha offers a wide range of network and engineering services to help our clients achieve their goals. Here are some of the critical services we provide:

• You managed I.T. Services: Comprehensive support for all your I.T. needs, ensuring smooth and efficient operations.
• Network Design and Implementation: Custom network solutions tailored to your business requirements.
• Cybersecurity Solutions: Robust security measures to protect your data and infrastructure from threats.
• Cloud Services: Scalable cloud solutions that enhance flexibility and collaboration.
• Data Backup and Recovery: Reliable data protection strategies to safeguard against loss and ensure quick recovery.
• Help Desk Support: Responsive and knowledgeable support staff available to assist with any technical issues.

Our Proactive Approach

Alpha’s proactive approach involves constant monitoring and regular maintenance to prevent issues before they arise. We believe in building long-term relationships with our clients, focusing on understanding their unique needs and delivering tailored solutions that drive success. Our team of experts stays updated with the latest technological advancements, ensuring that our clients benefit from cutting-edge solutions.

Community Engagement

Dale Watson’s commitment to the local community extends beyond business. He actively participates in various regional initiatives, reinforcing Alpha’s reputation as a company that cares about the community it serves. This engagement not only strengthens our ties with local businesses but also keeps us attuned to the market’s evolving needs.

Conclusion

Alpha I.T. Solutions is more than just a service provider; we partner in your business’s success. With a rich history rooted in technical expertise and a commitment to exceptional customer service, we are equipped to handle the I.T. challenges of today and tomorrow. Whether a small business or a medium-sized enterprise, Alpha is here to provide the reliable, affordable, and professional I.T. support you need to thrive.

Please contact us today for more information or to discuss how Alpha can help your business.