Part 2 will discuss the Fundamental Flaws of Break-Fix and Benefits of Managed Services.

Fundamental Flaws of Break-Fix

The following summarizes the problems that clients can experience from the Break-Fix model.

Incentives and Goals Misaligned – Managed service providers (MSPs) are only paid when they are brought on by a client to address problems. In other words, they are only winning when clients are losing.

Costs Unpredictable – Break-fix events can happen any time, so it is very hard for a client to have a predictable budget.

Clients Make Decisions – The client must decide what needs to be done to address a problem, which they may not be qualified to do.

More Downtime – Due to a lower emphasis on being proactive and performing maintenance, there is a greater chance of failures and longer periods of downtime.

Short Term Approach – As services are billed hourly, they are more apt to choose quick fixes to save money. Over the long term, this is counterproductive because more permanent fixes were not performed.

More Costly – Performing repairs rather than taking preventive measures is much more costly.

Benefits of Managed Services

The following summarizes the benefits that clients receive from the Managed Services model.

Improved Alignment of Interests – MSPs have the incentive to perform preventive maintenance, helping save clients costs from repairs.

Greater Affordability – The set monthly fees allow clients to stay on budget, paying only for services needed. It is also less costly than paying in-house IT employees.

Greater Stability – As typical service plans have MSPs providing 24/7 monitoring and proactive maintenance, they can respond swiftly to problems and prevent system failures, minimizing downtimes.

Infrastructure Upgrades – In contrast to just applying temporary fixes, MSPs help clients build secure and robust IT environments. Aspects such as backup, disaster recovery, Help Desk, network performance, and security can be improved.  

Alpha Business Support

Choosing an expert computer technology-support provider is an important decision for your business. Alpha has been a trusted partner of many companies in the Washington, Baltimore and Annapolis areas since 1990. For affordable client-focused network consulting services and solutions, please call Alpha today at (410) 295-9500.