As discussed in Part 1, the Break-Fix approach can be costly when IT issues arise. Part 2 will discuss Managed IT Services.

Managed IT Services Approach

Managed Service Providers (MSPs) have transformed the tech world by replacing the break-fix approach with cost-effective Managed IT Services. In contrast to the reactive break-fix model, managed services are proactive and feature preventative maintenance. Depending on the organization’s service tier, an MSP can provide IT services up to 24 hours a day and seven days a week.

An MSP will monitor and manage an organization’s IT system in exchange for a flat monthly service fee. Thus, professionals can detect and fix problems before they can affect how a business runs. They focus on implementing preventative measures to ensure working efficiency and business continuity. This can improve profitability and protect the reputation of a company.

Typical MSP Services

Typical MSP services can include comprehensive 24/7 IT support, monitoring and management, cybersecurity, backup & disaster recovery, access to new technology, and more. Also had is the help of skilled and experienced IT experts in the monthly service fee.

Conclusion

Technology can be very beneficial for the growth of your business, and the benefits can be maximized when it is maintained proactively. Although many business owners still use the break-fix approach, it may not work well for a company seeking to remain competitive and grow as business conditions change.

A monthly subscription fee may not seem necessary as you have not yet faced a serious IT issue, but why wait for the inevitable problem? Cyberattacks are on the rise in frequency, scale, and sophistication, and an MSP can give you a hand in strengthening your company’s cybersecurity.

Having to deal with IT problems can be distracting and time-consuming. Retaining an MSP can mean more peace of mind, and you can focus on the core parts of your business that generate revenue.

Alpha Business Support

Choosing an expert computer technology support provider is important for your business. Alpha has been a trusted partner of many Washington, D.C., Baltimore, and Annapolis companies since 1990. For affordable client-focused network consulting services and solutions, please call Alpha today at (410) 295-9500.