It is safe to say that 2020 was unpredictable. COVID-19 led to a rapid increase of businesses undergoing a digital transformation. During the second half of 2020, businesses made the transition to online in greater numbers than anytime in the past 10 years.

Much is on the line for 2021. Will existing technologies such as AI and data analytics continue to grow or will emerging technologies capture more of our attention? The following will discuss eight technology trends that will be dominant in 2021.

1. 5G Enters the Mainstream

5G will enter the mainstream in 2021. The necessity of a fast and reliable connection became apparent during pandemic lockdowns. As videoconferencing, remote work, and digital collaboration became increasingly integrated into our professional and personal lives, we had to find methods for boosting speeds over the Internet.

The telecommunication firms had already determined that implanting 5G was the best approach. Its deployment will be crucial for technology like IoT (Internet of Things). A little more than half of all organizations utilizing IoT have realized improvements in gathering insights regarding consumer behaviors, desires, needs, and preferences. Thus, the importance of 5G will rapidly grow.

2. AI (Artificial Intelligence)

Artificial intelligence has been improving operations at numerous organizations around the world. The coronavirus outbreak has accelerated its implementation. Along with AI, data analytics and machine learning have also grown in usage during the pandemic.

AI is well-known for generating shopping suggestions on Amazon. It is also used for making viewing recommendations on Netflix. The number of companies taking advantage of artificial intelligence will increase because the cloud is providing access to improvements in computing power, frameworks, and software.

3. CDP (Customer Data Platforms)

Over the past several years, the use of CDP has grown around the world. CDP helps organize and tag data that is often fragmented coming from several sources, increasing the usability of the information. Improved data organization promotes operational efficiency.

Part 2 will discuss five more important tech trends for businesses in 2021.

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