Hybrid and virtual work environments have led to new challenges for businesses. As the complexity of IT infrastructure grows and cloud usage expands, executives expect both tech support and innovative technology from their IT teams. Unfortunately, it’s becoming increasingly more challenging to hire skilled IT professionals.

Choosing the right Managed Services Provider (MSP) will take some effort, and it will eventually require transferring the institutional knowledge regarding your company’s infrastructure to the chosen MSP. What will make outsourcing worthwhile? The following will discuss the five best benefits of utilizing managed services.

1) Greater Productivity From IT Team

Your company’s network and IT infrastructure require attention 24/7 and potentially worldwide. It would be costly to demand this from an in-house team. There would be opportunity costs from being unable to spend time on future growth, strategic initiatives, revenue-generating projects, and tech adoption. In addition, this can lead to employee burnout and high turnover.

A reliable managed services provider can provide coverage as your in-house technicians maintain balanced work responsibilities. Decreasing stress and allowing more opportunities for intellectually challenging projects will result in greater worker engagement and retention, which saves money.

2) Being Proactive Prevents Problems

As good IT employees are hard to find, in-house technicians often only have time to respond to a rising number of user issues. On the other hand, MSPs can be proactive about monitoring for anomalies, problems, and maintenance. This approach will allow your organization to improve its end users’ experience.  

MSPs can also be responsible for time-consuming tasks such as patching, upgrades, and vendor management. This will result in excellent stability for your IT environment, allowing in-house technicians to focus on innovating and carrying out substantive projects.  

Part 2 will discuss three more of the best benefits of managed services.

Alpha Business Support

Choosing an expert computer technical support provider is essential for your business. Alpha has been a trusted partner of many companies in the Washington, D.C., Baltimore, and Annapolis areas since 1990 and offers:

• 24/7 Managed Services for Business Computing Systems

• Network and Mobile Computing Support

• Disaster Recovery Planning

• Software Development

For affordable client-focused network consulting services and solutions, please call Alpha today at (410) 295-9500.