As discussed in Part 1, the rapidly growing use of technology within businesses makes IT support essential. However, many SMEs (Small and Medium-sized Enterprises) have determined that having IT support in-house is not affordable, so they go without. Fortunately, there are IT support providers that can offer several levels of service, letting a company choose an option that makes sense for their business. Having dedicated IT support gives a business an edge over competitors that do not have it. Part 2 will discuss the benefits of having an IT support team. 

Data Management

The importance of IT support’s role in data management is increasing as data and its use is transforming business. Dedicated IT support can help implement a backup system and create a disaster recovery plan to protect data, which is often the most valuable resource of an enterprise.

Improved Security

Companies that deal in commerce have to comply with regulations to ensure that sensitive customer data remains confidential and secure. The personal information of employees must also be protected by their companies. A dedicated IT support team will be able to help your organization improve data security within its infrastructure by developing policies and implementing solutions that can help deal with evolving threats.

Managed Software

Ongoing management of software and operating systems by an IT support team helps ensure updates and security patches are installed promptly. Technicians can also recommend replacements or solutions for programs that are no longer supported. Software management makes your system more reliable and secure. It prevents problems and decreases downtime that can upset clients or customers.

Up-to-Date Solutions

The training and experience of your IT support team lets them provide up-to-date solutions and carry them out faster, mitigating the damage from technical problems that occasionally arise.  Their knowledge also minimizes downtime, which can harm a company’s reputation if it becomes an extended outage. IT technicians typically take ongoing education classes to hone their skills so they stay current with technological developments.

Alpha Engineering Business Support

Choosing an expert computer technology-support provider is an important decision for your business. Alpha Engineering Associates has been a trusted partner of many companies in the Washington, Baltimore and Annapolis areas since 1990 and offer:

• 24/7 Managed Services for Business Computing Systems
• Network and Mobile Computing Support
• Disaster Recovery Planning
• Software Development

For affordable client-focused network consulting services and solutions, please call Alpha Engineering Associates today at (410) 295-9500.