As discussed in Part 1, managed IT services will allow you to focus on building your business, rather than being distracted by technical issues affecting your IT infrastructure. Part 2 will discuss the Role of Managed Services Provider, MSP Costs, and Top 3 Benefits of Using a MSP.

Role of Managed Services Provider

For the majority of companies, IT is the foundation of their business. IT involves both software and hardware, along with the skills needed for implementing both. Employing in-house IT staff can be very expensive. The alternative is working with a managed services provider, who can have their services scaled up or down as required by the current business conditions. An MSP can be very effective for a company when the following three conditions are applicable:

• The organization depends on its IT infrastructure for properly supporting day-to-day business operations.

• The company does not have adequately trained staff or the resources to employ employees to carry out the proper maintenance, repairs, and updates required by its IT infrastructure.

• Requires better control of IT costs by subscribing to managed IT services and paying a flat monthly fee for a predetermined service plan.

MSP Costs

A managed services provider typically provides services based on several tier levels on a subscription basis. Prices are usually determined by the number of devices, corresponding package, and types of services included.

Depending on the subscription, an MSP can provide on-site customer support. Basic tiers often include a monitoring service, which can identify problems that will be resolved by in-house staff. In contrast, comprehensive managed services will provide on-site maintenance, consultation, and problem resolution. 

Top 3 Benefits of Using MSP

• Improved Cost Control – Typical costs that involve equipment, training, and IT staff are carried by an MSP, which charges a fixed monthly cost for their managed IT services. In contrast to the break-fix approach, costs are predictable and downtime is decreased.

• Better Risk Management – A managed services provider can help minimize risk by implementing best practices and up-to-date solutions. This results in greater service reliability and promotes business continuity.

• Higher Productivity – A company that has a modern and highly-reliable IT infrastructure will allow its workforce to work faster and more efficiently, resulting in increased productivity.

Alpha Engineering Business Support

Choosing an expert computer technology-support provider is an important decision for your business. Alpha has been a trusted partner of many companies in the Washington, Baltimore, and Annapolis areas since 1990. For affordable client-focused network consulting services and solutions, please call Alpha today at (410) 295-9500.