In today’s digital age, having a reliable and efficient IT infrastructure is not just an option but a necessity for businesses looking to thrive. At Alpha, we understand the critical role IT plays in your day-to-day operations. That’s why we offer comprehensive outsourced IT support services designed to be an extension of your team—minus the overhead. Our goal is to minimize business disruption and maximize the productive use of your network investment, ensuring smooth and efficient operations.

Expertise at Your Fingertips

Our team comprises Microsoft Certified technicians who have undergone rigorous training and testing to serve you best. They possess a unique blend of technical expertise and user experience, ensuring practical and user-friendly solutions. When you reach out to our help desk, you’re connected with experts who can address your needs promptly and efficiently.

Local Support, Global Standards

Alpha’s helpdesk is anchored in Annapolis, MD, offering the convenience of local support and assurance of global standards. We pride ourselves on providing a live, responsive service, ensuring that resolution is just a phone call away when you encounter an issue. Our focus on not outsourcing overseas is part of our commitment to delivering personalized, accessible service.

Comprehensive IT Solutions

We specialize in various services, including implementing and supporting Windows Server, Exchange, Terminal Server, Office 365, SharePoint, and Windows desktop operating systems. Our holistic approach covers every aspect of your IT needs, from proactive services and direct relationships to reactive problem solutions and knowledge transfer.

Our Services

Proactive Services

We believe in addressing potential issues before they become problems. Our proactive services include remote monitoring, regular maintenance, and targeted advice to ensure your IT infrastructure is always running at its best.

Direct Relationship

At Alpha, we prioritize building a personal relationship with each client. This approach allows us to understand your unique needs and tailor our services accordingly, facilitating better communication and more effective support.

Reactive Problem Solution

Our team is ready to respond in an IT emergency with priority access and a two-hour critical response time. We aim to minimize downtime and get your operations back up and running quickly.

Knowledge Transfer

Empowering your IT staff with the knowledge and skills to prevent problems and become self-sufficient is vital to our service. We offer in-depth knowledge transfer, online resources, and comprehensive network documentation to support your team’s development.

Why Choose Alpha?

Choosing Alpha as your outsourced IT support partner means gaining a team committed to your business’s success. Our benefits include:

• Minimized Business Disruption: With our proactive monitoring and maintenance, we identify and address issues before they impact your operations.
• Expertise and Experience: Our Microsoft Certified technicians bring knowledge to every interaction, ensuring you receive the best possible support.
• Personalized Support: Every business is unique, so we tailor our services to meet your needs.
• Efficient Problem Resolution: Our local help desk and commitment to quick response times mean that help is always just a phone call away.

Having a reliable IT partner is invaluable in a world where technology is constantly evolving. At Alpha, we’re dedicated to providing you with the support and services you need to navigate the complexities of IT management, allowing you to focus on what you do best—running your business. Let us be your internal IT support without the overhead.